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Terms of Use Agreement

This web site (the “Site”) is published and maintained by Just Online Solutions Private Limited (“JOL”), a company incorporated and existing in accordance with the laws of the Republic of India. When you access, browse or use this Site you accept, without limitation or qualification, the terms and conditions set forth below. When you access any sub–site (whether belonging to an ‘associate’ of JOL or otherwise) through this site, then such sub–site may have its own terms and conditions of use which is specific to such sub–site. Sub–sites may contain such additional terms and conditions of use as may be set out in such sub–site.
These Terms and Conditions of Use and any additional terms posted on this Site together constitute the entire agreement between JOL and you with respect to your use of this Site.

 

Site and Its Contents

This Site is only for your personal use. You shall not distribute, exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.
As long as you comply with the terms of these Terms and Conditions of Use, JOL grants you a non–exclusive, non–transferable, limited right to enter, view and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any way.
Access to certain areas of the Site may only be available to registered members. To become a registered member, you may be required to answer certain questions. Answers to such questions may be mandatory and/or optional. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.

Services

1.  Tour Packages

2.  Traditional and Ethnic Paintings

3.  Handicrafts/Handloom

4.  Traditional Healh/Rejuventaion Products

5.  Souvenirs/Informational Books,DVD's

6.  Artifacts

1. Premade Tour Packages: Packages are crafted exclusively by our travel experts and operated by our partner tour operators or by our subsidiary company(nies) based on varied geographical themes, generation, purpose and activity. These packages include a premade itinerary for a fixed number of days and nights for a set of fixed destinations or places and with specific services including accommodation, transportation and sightseeing. The premade tour packages have a fixed price which will be displayed inclusive of the service tax. The user has the option to book the package by paying a certain %age of the Package Price or the entire price by various secure online payment methods. Once a package is booked from Kauthuk.com, then automatically the agreement for implementation is created between the customer and the tour operator for that particular package. All our tour operators are 100% verified and businesses that are accredited in the industry. JOL would always strive best to satisfy our every customer needs.

2. Custom made Packages: Unlike Premade fixed packages, the user/customer can request us for a customized package to be built according to his needs and convenience. Or the customer can also create a package of his own using a Trip Planner Application in our portal. Once we receive the requirement, we revert back to the customer on the price, the tour operator and steps of payment involved. The customer will have to make an initial booking amount through online or offline channels to get the booking confirmed. Once a package is booked from Kauthuk.com, then automatically the agreement for implementation is created between the customer and the tour operator for that particular package. All our tour operators are 100% verified and businesses that are accredited in the industry. JOL would always strive best to satisfy our every customer needs.

3. Traditional Paintings/Artifacts’/Souvenirs(not including food)/Handicrafts: We will be selling interesting curio items as traditional mural art, tanjore paintings, or any other traditional Indian painting, handicrafts and other decor items through our portal. This will be sold by a third party vendor/artisan/artist who has arrived at an agreement on the selling terms of partnership with us and by displaying his/her/their products in our portal. Third party products will be under the total ownership of the manufacturer or seller. A user can view details about the product like its price, shipping charges, specifications and availability. He orders the available product by paying a specified amount through the online payment channel or offline channel as mentioned in our portal. Once his order is confirmed, we inform the customer about the delivery process or payment of remaining due amount if it is a custom made product. The product is shipped via our logistics partner and delivered to the shipping address as mentioned in the customer account details. Apart from readily available products, we also take up request for a custom development of the available products which can be done so in size or style to the customer preferences. Here we revert to the customer with his custom product details like pricing and delivery date. The customer needs to make an advance payment for confirming the order and once the product development is over, he needs to pay the dues either on delivery or before shipping as indicated in our terms.

Refund Policy

For Packages: If booking is not confirmed from JOL's side, we will send an email to the customer and tell him that his required booking cannot be fulfilled for due reasons and refund him his complete booking amount if the customer is not satified with any alternative arrangement initiated from the side of JOL

If the customer plans to cancel his confirmed booking, within 10 days of booking, we will refund 70% of his booking amount. If the customer plans to cancel just 5 days prior to his travel dates, no refunds will be given. If the customer cancels booking in between the above mentioned date range, 50 % refund will be given.

For Handicrafts and Heritage Products: We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility of a manufacturing defect or infliction of damage during transit. Another possible inconvenience might be the chance delivery of a wrong item. If this is brought to our notice in the form of a request for replacement or return of the item or items within two days of receipt, we will replace the same at no extra cost.

We do not offer exchanges or any cash refunds for returned product.

Ownership

All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the “Content”), are protected by copyright under international conventions and copyright laws. You cannot use the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content.
There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by JOL or otherwise. By displaying them on this Site, JOL is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.
You may download such copy/copies of the Content to be used only by you for your personal use at home unless the sub–site you are accessing states that you may not. If you download any Content from this Site, you shall not remove any copyright or trademark notices or other notices that go with it.

Others’ rights

If this Site contains bulletin boards, chat rooms, access to mailing lists or other message or communication facilities, you agree to use the same only to send and receive messages and materials that are proper and related thereto. By way of example and not as a limitation, you agree that when using the Site or any facility available herefrom, you shall not do any of the following:
1.    Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others
2.    Publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information
3.    Upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy and publicity) unless the User owns or controls the rights thereto or has received all consents therefor as may be required by law
4.    Upload or attach files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of another’s computer
5.    Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded
6.    Falsify the origin or source of software or other material contained in a file that is uploaded
7.    Advertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters, or download any file posted by another user of a Forum that the User knows, or reasonably should know, cannot be legally distributed in such manner.

User’s Material

You are prohibited from posting or transmitting any defamatory, libelous, obscene, pornographic, profane, threatening or unlawful material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law.
JOL assumes no liability or responsibility arising from the contents of any communications containing any defamatory, erroneous, inaccurate, libelous, obscene or profane material. JOL may change, edit, or remove any user material or conversations that are illegal, indecent, obscene or offensive, or that violates JOL’s policies in any way.
JOL will fully cooperate with any law enforcement authorities or court order requesting or directing JOL to disclose the identity of anyone posting such materials.

JOL Rights

If you send any communications or materials to the Site by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by JOL, as non–confidential.
You hereby give up any and all claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way JOL uses such material.
Any material submitted to this Site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by JOL anywhere in the world, in any medium, forever.

Transmitted Material

Internet transmissions are never completely private or secure. You understand that any message or information you send to this Site may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card information) is encrypted (send in code). Sending a message to JOL does not cause JOL to have any special responsibility to you.
The copyright in the contents of this website belong to JOL. Accordingly JOL reserves all rights. Copying of part or all the contents of this website without permission of JOL is prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the paid services provided.

Contests and interactions
This Site may contain contests that require you to send in material or information about yourself or offer prizes. Each contest has its own rules, which you must read and agree to before you participate

Disclaimer

The material in this Site could include technical inaccuracies or typographical errors. JOL may make changes or improvements at any time.
The materials on this site are provided on an “As Is” basis, without warranties of any kind either expressed or implied. Information, software, products, and services contained on this website, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by JOL, JOL Affiliates and their respective suppliers. To the fullest extent permissible pursuant to applicable law, JOL disclaims all warranties of merchantability, relating to the information and description of the hotel , tour or any other travel products displayed on this website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers. Hotel or any other ratings displayed on this website are intended as only general guidelines, and JOL, JOL Affiliates and their respective suppliers do not guarantee the accuracy of the ratings. JOL, JOL Affiliates and their respective suppliers make no guarantees about the availability of specific products and services. JOL may make improvements and/or changes on this website at any time.
JOL does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the servers that make it available are free of viruses or other harmful components, but shall endeavor to ensure your fullest satisfaction
JOL does not warrant or make any representations regarding the use of or the result of the use of the material on the site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as airlines, hotel owners and tour operators.
You acknowledge that this Website is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Website on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. JOL does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.

JOL is no way legally oblidged to pay any damages to customer for mishaps occuring during a tour operated by our partner operator. JOL will always stive to resolve customer issues with the tour operator.
You also acknowledge that through this Site, JOL merely provides intermediary services in order to facilitate highest quality services to you. JOL is not the last–mile service provider to you and therefore, JOL shall not be or deemed to be responsible for any lack or deficiency of services provided by any person (airline, travel/tour operator, hotel, facility or similar agency) you shall engage or hire or appoint pursuant to or resulting from, the material available in this Site. JOL, JOL Affiliates, and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, title, and non–infringement.
JOL will not be liable to you or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of your usage of this Site. IN no event shall JOL, JOL Affiliates ,and their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this website or with the delay or inability to access, display or use this website (including, but not limited to, your reliance upon opinions appearing on this web site; any computer viruses, information, software, linked sites, products, and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if the JOL group companies, the JOL Affiliates and their respective suppliers have been advised of the possibility of such damages.
You agree to defend and indemnify JOL, JOL Affiliates, and their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:
(a) your breach of this Agreement or the documents referenced herein; or
(b) your violation of any law or the rights of a third party
Notwithstanding anything else to the contrary contained elsewhere herein or otherwise at law, JOL’s liability (whether by way of indemnification to you or otherwise) shall be restricted to a maximum of INR 1000 (Indian Rupees One Thousand only).

Availability

The products and services displayed on the Site may not be available for purchase in your particular country or locality. The reference to such products and services on the Site does not imply or warrant that these products or services will be available at any time in your particular geographical location. You should check with your local JOL authorized representative for the availability of specific products and services in your area.

Terms and Conditions of Use

JOL may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes.
JOL may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.
JOL reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of JOL’s systems as well as its client’s interests are and remain, well–protected.
Towards this end, JOL may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.
If JOL, in its sole and exclusive discretion, concludes that the said orders are not or do not reasonably appear to be, authentic, enforceable or valid, then JOL may cancel the said orders at any time up to 5 hours before the scheduled time of departure of the relevant flight or 5 hours before the expected date of visit to any property booked through JOL.

General Provisions

You may travel to certain destinations which involve greater risks than others, entirely at your risk as to cost and consequences.
JOL requests you to consult your local authorities and evaluate travel prohibitions, warning, announcements, and advisories issued by them before booking travel to certain international destinations.
By offering for sale travel to particular international destinations, JOL does not represent or warrant that travel to such point is advisable or without risk. JOL does not accept liability for damages, losses, or delays that may result from improper documents for entry, exit, length of stay, or from travel to such destinations.
JOL, JOL Affiliates and their respective supplilers are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any air carriers, hotels or other suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. JOL, JOL Affiliates and their respective suppliers have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re–routing or acts of any government or authority.
JOL reserves its exclusive right in its sole discretion to alter, limit or discontinue the Site or any material posted herein, in any respect. JOL shall have no obligation to take the needs of any User into consideration in connection therewith.
JOL reserves its right to deny in its sole discretion any user access to this Site or any portion hereof without notice.
You agree to abide by the terms and conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and with the supplier’s rules and restrictions regarding availability and use of fares, products, or services. You acknowledge that some third–party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in JOL debiting your account for any costs we incur as a result of such violation.
No waiver by JOL of any provision of these Terms and Conditions shall be binding except as set forth in writing and signed by its duly authorized representative.
If any dispute arises between you and JOL during your use of the Site or thereafter, in connection with and arising from your use or attempt to use this Site, the dispute shall be referred to arbitration. The place of arbitration shall be Ernakulam. The arbitration proceedings shall be in the English language.
The said arbitration proceedings shall be governed and construed in accordance with the Arbitration and Conciliation Act, 1996 and modifications thereof as in force at the relevant time.
These terms and conditions are governed by and shall be construed in accordance with the laws of the Republic of India and any dispute shall exclusively be subject to the jurisdiction of the appropriate Courts situated at Ernakulam, Kerala, India.